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No Bones About It - Safety and Security
This is a secure on-line site. We have obtained a security certificate for this web site. You may right-click on this page (IE, Properties, View Certificate) to verify our certificate and this web site's integrity. The security of orders placed through Canine Café is our highest priority. Our order process is only accessed through secure software that encrypts for the authorization transmission, which is conducted over a direct line between terminals, making electronic theft impossible. We feel that using the highest security standards currently available to produce confidence in on-line purchasing is well worth the time and investment.
Sit and Stay Privacy Policy
Your personal information is NEVER shared. Anything you transmit to us is kept confidential. We do not share any e-mail addresses or any other data with anyone. And we do not track any of your browsing habits.
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| Q: Which credit cards do you accept? A: We accept all credit cards: VISA, MasterCard, Discover and American Express. Back to top | ||||||||||||||||
| Q: How does the shopping cart work? A: As you browse through our on-line catalog, you can place items in your cart by selecting the Buy' button next to the item you wish to purchase. By clicking on 'Buy' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit. To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the 'Remove' button or, to empty the entire shopping cart, use the 'Empty Cart' button. When you are ready to proceed to the check-out process, click the 'Check Out' button. Back to top | ||||||||||||||||
| Q: What's involved in the check-out process? A: There are three steps in the check-out process. Accurate completion of these steps will accelerate the processing of your order. Step 1: Shipping and billing addresses We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill, so we'll ship it wherever you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package. Comments: Use the space provided on this page to make any necessary comments about your order. Click on the 'No Comments' button if you do not need to make any comments. Step 2: Shipping All orders are shipped via USPS Priority Mail unless requested otherwise (see 'Shipping Charges' below). Step 3: Payment In this step you will be asked for an e-mail address where we can contact you if necessary. You'll be presented with an order total, and will also supply your credit card information. Back to top | ||||||||||||||||
| Q: Is it safe to order on-line? A: Yes. Here's what happens when you place an order with us. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do so before sending any information over the phone wire, across the Internet to our computer. When it reaches our server, it will be decoded by the decoding key on our server and logged to our database for processing. Back to top | ||||||||||||||||
| Q: What happens if the item I ordered is not available? A: All bakery orders are shipped within 48 hours. In the unlikely event that there is a change or delay in filling your order, you will be notified via phone, postal mail or e-mail. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order and receive a full refund. Back to top | ||||||||||||||||
| Q: How long will it take to receive my order? A: Delivery on all bakery items is two days. All other merchandise is based on availability. If you still have further questions about your order, please contact Customer Service at (908) 979-0040. Back to top | ||||||||||||||||
| Q: How are shipping charges calculated? A: Shipping charges vary according to price, as follows:
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